— IN ACCORDANCE WITH SUPREME DECREE NO. 011-2011-PCM & LAW NO. 29571 —

Online Complaints Book

At Andora Travel, we are committed to providing you with excellent service. If you have a complaint or grievance, please complete the official form below.

ANDORA TRAVEL E.I.R.L RUC: 20616280466 | Travel and Tourism Agency Address: Apv Chinchero A-4, Cusco – Peru
COMPLAINT FORM NO. LR-2026-1882 Date: November 01, 2026
1 Complainant Consumer Information
2 Details of the Contracted Product or Service
3 Complaint Details and Consumer Request

Dissatisfaction with the contracted tourism products or services.

Dissatisfaction or discontent with the customer service received.

Filing a complaint does not prevent you from pursuing other means of dispute resolution, nor is it a prerequisite for filing a claim with INDECOPI.

The provider must respond to the complaint within a non-extendable period of no more than fifteen (15) business days, in accordance with Supreme Decree No. 011-2011-PCM and Law No. 29571.